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Terms of purchase

General terms and conditions
Privacy Policy
General terms and conditions
General Terms and Conditions (GTC)

General Terms and Conditions (GTC)

These General Terms and Conditions contain the terms of use for the online product sales service available in the webshop at www.lovesexshop.cz (hereinafter referred to as the "Webshop") by registered and non-registered users (hereinafter referred to as the "Buyer").

The Webshop can be accessed on the internet at the URL lovesexshop.cz. The current downloadable and storable version of the General Terms and Conditions can be obtained by clicking on the .pdf icon above (top right). The Code of Conduct does not apply to the contract.

By accessing the Webshop, registering, or making a purchase (any of the behaviors listed here), a contract is concluded between the Seller and the Buyer in accordance with these General Terms and Conditions.

The Buyer, as a user of the Webshop, is obligated to accept the terms of these General Terms and Conditions. If the Buyer does not accept any provision of the General Terms and Conditions, they cannot use the website or make purchases in the Webshop.

The handling of the Buyer's personal data is governed by the Data Protection Information, which is available directly on the homepage or at the following link: https://www.lovesexshop.cz/ochrana_osobnich_udaju.

The technical information necessary for using the website, which is not included in these General Terms and Conditions, is provided on the website.

The language of the contract is Hungarian.

The received orders are automatically stored electronically in the Seller's system, and the Buyer can review them later by logging into their own account.

The Parties acknowledge that contracts concluded in this manner are not considered written contracts, and the Seller does not archive them. Therefore, they are not accessible afterwards, and Hungarian law applies to them.

Contents:
- Seller's details
- Registration
- Procedure of purchase
- Technical options for correcting input errors
- Obligation to make an offer, confirmation
- Price, characteristics, packaging of products
- Delivery, personal pickup
- Payment methods
- Right of withdrawal
- Warranty
- Guarantee
- Limitation of liability
- Copyright
- Data protection
- Complaint handling

1. Seller´s Details

1. Seller's Details

1.1. The operator of this online Webshop (hereinafter referred to as the "Webshop") and the seller of the products available in the Webshop:
Company Name: Webshop Logisztika Kft. (hereinafter referred to as the "Seller")
Registered Office: 1097 Budapest, Ecseri út 14-16.
Mailing Address: 1097 Budapest, Ecseri út 14-16.
Registry Court: Budapest Court as Company Registry Court, Company Registration Number: Cg. 01-09-953952
Tax Identification Number: 23121076-2-43
EU (Community) Tax Identification Number: HU23121076
Data Processing Identifier: 03327-0001
Data Processing Registration Numbers: NAIH-60933/2012 and NAIH-60934/2012
Authority authorizing commercial activities and its registration number: Budapest Főváros XIII. Kerületi Önkormányzat Polgármesteri Hivatal, XIII/10402/2012/B registration number.
1.2. It is recommended to check the impeccable condition and functionality of the purchased clothing and equipment in the Webshop before using them. Only new products are sold in the Webshop.

1.3. The Seller is entitled to unilaterally modify these General Terms and Conditions, in addition to providing prior information to the Buyers through the Webshop. The modified provisions become effective towards the Buyer upon the first use of the Webshop after the modification, and they shall apply to orders placed after the modification.

1.4. Any Buyer who does not agree with the modified rules must cease purchasing. The modifications do not affect the concluded contracts (confirmed orders).

1.5. The Seller is also entitled to change the range of products, purchase prices, deadlines, etc. The changes shall be effective from the moment they are published on the Webshop.

1.6. The content of the Webshop is intended for individuals aged 18 and above only. Persons who have not reached the age of 18 are not allowed to visit the site or make purchases. The person who misleads the Webshop shall be held responsible for any damages resulting from deception.

2. Registration

2. Registration

2.1. All parts of the Webshop content are accessible to anyone without registration, and a valid registration is not a requirement for making a purchase. However, if the Buyer wishes to register in the Webshop, they must provide the following information to the Seller:
Name, Email address, Password,
Address (shipping, billing address), Phone number.
The Seller will inform the Buyer via email about the successful registration.

2.2. The Buyer has the right to delete their registration at any time by sending a message to the email address info@lovesexshop.eu. Upon receipt of the message, the Seller is obliged to promptly arrange for the deletion of the registration. The Buyer's user data will be immediately removed from the system after the deletion; however, this does not affect the preservation of data and documents related to already placed orders, as the storage of such data is required by Section 169 of Act No. C of 2000 on Accounting. Once removed, the data cannot be restored.

2.3. The Buyer is solely responsible for maintaining the confidentiality of their user access data (including the password). If the Buyer becomes aware that unauthorized third parties have gained access to their password provided during registration, they must immediately change their password. If it is suspected that a third party has misused the password in any way, the Buyer must simultaneously notify the Seller.

2.4. The Buyer undertakes to update the personal data provided during registration as necessary to ensure that they are current, complete, and accurate.

3. Order Process

3. Order Process

3.1. While browsing the Webshop, the Buyer can add selected products to their virtual shopping cart by clicking on the "Cart" function on the individual product page. The minimum order amount is €5 (excluding shipping costs), so the Buyer cannot submit the order to the Seller until the total value of the products in the virtual shopping cart reaches this threshold. After selecting the products, the actual ordering process can be initiated by clicking on the button labeled "Checkout," and the order can be submitted by filling out the order form. Prior to the first purchase in the Webshop, registration is required, and for subsequent orders, the Buyer must log in to their existing registration account. Registration facilitates future purchases and allows for the utilization of various discounts.
3.2. Order placement in the Webshop is only possible electronically. The Seller can only accept and fulfill an order if the Buyer completes all the fields on the registration and purchase pages. The Seller is not responsible for any damages resulting from the failure to do so or any technical problems that may arise during the process. If the addressing or other information provided is incorrect or insufficient, resulting in additional shipping or other costs, the Buyer will be responsible for these expenses.

3.3. It is particularly important to provide accurate contact information, including a valid phone number, as the Seller will confirm all deliveries by phone. If the contact information is incomplete, the Seller will not fulfill the order.

3.4. By placing an order, the Buyer accepts that the Seller may use intermediaries to facilitate order fulfillment. The Seller may engage subcontractors, as delivery may be carried out by a third party (courier company) in some cases. The Seller acts as both the recipient and provider of the aforementioned services.

4. Technical Options for Correcting Input Errors

4. Technical Options for Correcting Input Errors

4.1. It is possible to correct input errors before pressing the "Order Confirmation" button. To go back, the "Back" button should be used. The data provided during registration and the login password can be changed at any time after logging in under the "Customer Information" menu. The contents of the "Cart" can be reviewed, modified, or even deleted at any time. If an input error is noticed after submitting the order, it should be immediately reported to info@lovesexshop.eu.

5. Offer Obligation, Confirmation

5. Offer Obligation, Confirmation

5.1. The Seller shall confirm the receipt of the offer sent by the Buyer within 48 hours after its receipt by sending an automatic confirmation email to the Buyer. The confirmation email shall include the Buyer's provided information (billing and shipping details), the order ID, order date, a list of items ordered with their quantities, the price of the product, shipping costs, and the total amount to be paid. If the Buyer has already submitted an order to the Seller and notices any errors in the information provided in the confirmation email, it must be reported to the Seller within 1 day to avoid the fulfillment of unwanted orders.
5.2. The Buyer is released from the obligation of the offer if they do not receive a confirmation email from the Seller regarding their submitted order within 48 hours.
5.3. The confirmation email from the Seller shall be considered as acceptance of the offer made by the Buyer, thus establishing a valid contract between the Seller and the Buyer.
5.4. If the Buyer has already submitted an order to the Seller and notices any errors in the information provided in the confirmation email, it must be reported to the Seller within 1 day to avoid the fulfillment of unwanted orders.
5.5. The order constitutes a contract concluded electronically, governed by the provisions of Act CVIII of 2001 on certain issues of electronic commerce services and information society services. The contract falls within the scope of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, and it complies with the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

6. Product Price, Characteristics, Packaging

6. Product Price, Characteristics, Packaging

6.1. Product Price
The prices displayed next to the products always include the gross price with VAT. In cases where the price is listed as 0 or 1 (zero or one) €/RON, it means that the product is not available at that particular time. Orders for such products are not valid, and the listing of the price as 0 or 1 euro does not constitute a free offer. The prices listed on the Web Store are valid until withdrawn or modified. The product images and stock information displayed on the Web Store are for informational purposes and may differ from reality. Due to rapid changes in stock availability, it is possible that certain products may appear as "in stock" even though they are not actually available. The Seller is not responsible for such errors and will inform the buyer once the mistake is recognized. The Web Store may contain typographical errors, including incorrect pricing (especially decimal point errors, prices of 1 euro, etc.). The Operator does not assume responsibility for the published data, reserves the right to reject orders and not enter into a contract in case of erroneous data disclosure, or to withdraw from the contract by issuing a statement before the expected fulfillment of the order.

6.2. Packaging
The Seller always delivers the ordered products in a DISCREET package that does not indicate the contents of the package in its appearance or sender's labeling. The Seller treats the Buyer's information as confidential and does not disclose the fact of the order or the Buyer's information to any other person or company, except for courier companies. (For more information, please see the Data Protection section.)

6.3. Important Product Characteristics, Sizes
The sizing of erotic lingerie sold on the Web Store differs significantly from the standard sizes in Hungary (usually larger), so it is essential to use the available size chart on the product page. The Seller strongly advises all Buyers to carefully select the correct sizes because purchased erotic lingerie cannot be exchanged for hygienic reasons in case of incorrect size selection.


The product categories available on the Web Store include erotic lingerie, intimate hygiene products, sexual aids, creams, sexual board games, condoms, gifts, toiletries, etc. Every product found in the Web Store is recommended exclusively for individuals over 18 years old. All products (especially creams, lubricants, oils) should be kept out of the reach of children. The colors of individual products may appear differently on the user's computer, and the Seller does not assume responsibility for color accuracy.

7. Delivery, Personal Pickup

7. Delivery, Personal Pickup

7.1. Delivery

The Seller usually fulfills orders within 1-3 business days if the product is in stock. The Seller strives to meet the delivery deadline, but is not responsible if the usual delivery time cannot be met. In case of any delays, the Seller will notify the Buyer and inform them of the exact delivery time.
For the delivery address, please provide an address (e.g., workplace address) where you are present between 8 am and 6 pm on business days to receive the product.
In the case of delivery or personal pickup, the Buyer is obligated to inspect the package's integrity, check the quantity of the products, and sign the delivery receipt if everything is in order with the product. If the packaging or the product is damaged, the Buyer must request the creation of a protocol on the spot. The Buyer may only accept a package with intact packaging at their own risk. The Seller cannot accept subsequent quantity or quality complaints without a protocol. By signing the delivery receipt, the Buyer acknowledges that the received package, both externally and in terms of its content, corresponds to what was stated in the order (the package is complete, and the packaging or product is undamaged).
If the delivery of the package is unsuccessful, the carrier will leave a notification, and then make up to two more attempts to deliver the package. Delivery takes place on business days between 8 am and 6 pm. The Buyer must provide a delivery address where they are available within the specified time interval. The delivered package is discreet, and the address can be a workplace address as well.
By accepting the provisions of these General Terms and Conditions, the Buyer acknowledges that the Seller is entitled to recover from the Buyer any costs incurred as a result of the Buyer's breach of contract (e.g., shipping, packaging, transportation, storage, or other costs), where the legal basis is the contractual penalty for breach of contract.
If the Buyer does not make a clear declaration of withdrawal but does not accept the package, it cannot be considered as withdrawal as defined in point 9. In the case of unclaimed packages, the Seller is entitled to charge a flat fee of €10 per failed delivery attempt to the Buyer, which includes packaging, delivery, and return. Until the flat fee is paid by the Buyer, the Seller is entitled to refuse the acceptance and fulfillment of any further orders.
The Seller informs the Buyer that if the Seller seeks to enforce its claim under these General Terms and Conditions through non-judicial means (e.g., payment demand, lawyer's letter) or judicial means (e.g., payment order, enforcement), the Seller will engage Legal Labs Kft., the operator of the Payee debt management platform, to enforce the claim.
By accepting the provisions of these General Terms and Conditions, the Buyer acknowledges that the Seller is entitled to recover any costs incurred in connection with the enforcement of the claim from the Buyer. The basis for calculating the costs can be found here: [link to pricing]. The Buyer acknowledges that their necessary information will be provided to Legal Labs Kft. for debt collection purposes.

7.1.1. Delivery Methods
- GLS Courier Service
- Packeta Pickup

8. Payment Methods

8. Payment Methods

- Cash on Delivery
- Credit Card (OTP Simple)
- Barion Card Payment (Online card payments are processed through the Barion system. The merchant does not receive the card details. Barion Payment Ltd. provides the service and is supervised by the Hungarian National Bank, authorization number: H-EN-I-1064/2013.)

9. Right of Withdrawal

9. Right of Withdrawal

The provisions of this section apply exclusively to natural persons who are acting outside their trade, business, or profession and who purchase, order, receive, use, or benefit from goods or services and are the recipients of commercial communication or offers related to the goods (hereinafter referred to as "Consumer").
The Consumer has the right to withdraw from the contract of purchase of the product
a) for the product,
b) in the case of the provision of multiple products, the last product provided,
c) in the case of a product consisting of multiple items or pieces, the last item or piece provided,
d) if the product is to be provided regularly within a specified period, from the day of the first provision, within thirty (30) days from the date of receipt by the Consumer or by a third party other than the carrier designated by the Consumer.
The Seller's legal obligation is 14 calendar days, but in deviation from this, the Seller allows the Consumer a 30-day right of withdrawal to exercise the right of withdrawal.
The Consumer is entitled to exercise the right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.


9.1. Procedure for Exercising the Right of Withdrawal
If the Consumer wishes to exercise the right of withdrawal, they must submit a clear statement expressing their intention to withdraw (e.g., by post, fax, or electronic mail) to the Seller using the contact information provided in Section 1 of this Terms and Conditions. For this purpose, the Consumer may use the sample withdrawal form available through the following link. The Consumer exercises their right of withdrawal within the deadline if they send their withdrawal statement to the Seller before the expiry of the aforementioned deadline.
The Consumer bears the burden of proving that they have exercised their right of withdrawal in accordance with the provisions set out in Section 10. In both cases, the Seller promptly confirms the receipt of the Consumer's withdrawal statement by email.
In the case of written withdrawal, it is considered to be validly exercised if the Consumer sends their statement within 30 calendar days (including the 30th calendar day) to the Seller.
In the case of notification by post, the date of posting is taken into account, and in the case of notification by email or fax, the time of sending the email or fax is taken into account for the calculation of the deadline. The Consumer should send their letter by registered mail to provide credible evidence of the date of dispatch.
In the event of withdrawal, the Consumer must return the ordered product to the address indicated in Section 1 without undue delay but no later than 30 days from the date of notification of withdrawal. The deadline is considered to be met if the Consumer sends the product (by posting it or handing it over to the courier they ordered) within the 30-day period.
The cost of returning the product to the Seller shall be borne by the Consumer. The Seller is not able to accept packages returned cash on delivery. Besides the cost of returning the product, no additional costs shall be borne by the Consumer in connection with the withdrawal.
If the Consumer withdraws from the contract, the Seller shall refund all payments received from the Consumer, including the delivery (shipping) costs, without undue delay and no later than 14 days from the receipt of the Consumer's withdrawal statement. However, this does not apply to any additional costs incurred as a result of the Consumer choosing a delivery method other than the cheapest standard delivery method offered by the Seller. The Seller may withhold the refund until the product is received or until the Consumer provides proof of having returned the product, whichever occurs earlier.
The Seller shall make the refund using the same payment method that the Consumer used in the original transaction, unless the Consumer has expressly agreed otherwise. The Consumer shall not incur any fees as a result of such a refund.
The Consumer shall only be liable for any diminished value of the product resulting from handling the product in a way that is not necessary to establish the nature, characteristics, and functioning of the product.


9.2. The Consumer does not have the right of withdrawal

in the case of products that are sealed for health or hygiene reasons and cannot be returned after opening (e.g., sexual aids, cosmetic products, creams, massage oils). In such cases, it is not expected that the Seller will accept the return of such products if the Consumer has already opened the protective packaging and/or started to use them, as it cannot be excluded that the product has come into contact with the human body or bodily fluids, or bacteria, and therefore, the hygiene or health quality of the product cannot be guaranteed.
In the case of these products, the Consumer is entitled to exercise the right of withdrawal only if the packaging of the product has not been opened. If the Consumer has any questions regarding the exercise of the right of withdrawal, they should contact our customer service using the contact information provided at the beginning of these Terms and Conditions.

10. Warranty

10. Warranty

10.1. Statutory Warranty
In the event of faulty performance by the Seller, the Buyer may assert a warranty claim against the Seller.
In the case of a consumer contract, the Buyer may assert warranty claims for product defects that existed at the time of delivery within a two-year limitation period from the date of receipt. After the expiry of the two-year limitation period, the Buyer can no longer assert warranty claims.
In the case of a contract not concluded with a consumer, the entitled party may assert warranty claims within a one-year limitation period from the date of receipt.
The Buyer may request repair or replacement at their choice, unless the chosen remedy is impossible or would result in disproportionate additional costs for the Seller compared to other available remedies. If the Buyer has not requested or cannot request repair or replacement, they may request a proportionate reduction of the price or, in the final instance, withdraw from the contract. Withdrawal is not possible for minor defects. In a contract between a consumer and a business for the sale of movable goods, provision of digital content, or provision of digital services, the consumer, in exercising their warranty rights, cannot repair the defect at the expense of the obligor or have it repaired by someone else.
The Buyer may switch to another warranty claim from the one chosen, but they shall bear the cost of the switch, unless it was justified or caused by the Seller.
The Buyer must notify the Seller of the defect without undue delay, but no later than within two months from the discovery of the defect.
The Buyer may directly assert their warranty claim against the Seller.
Within six months from the performance of the contract, the assertion of a warranty claim has no further conditions than the notification of the defect if the Buyer proves that they purchased the product from the Seller (by presenting an invoice or a copy of the invoice). In this case, the Seller is only exempt from liability if they can refute this presumption and prove that the defect occurred after the transfer of risk to the Buyer. However, after the expiration of six months from the performance, the Buyer must prove that the defect already existed at the time of performance.
If the Buyer asserts their warranty claim regarding a separable part of the product that is distinguishable from the designated defect, the warranty claim is not considered to be valid for other parts of the product.

10.2. Product Warranty
In the event of a defect in the product (movable thing), a Buyer qualifying as a consumer may choose to exercise either the right defined in Section 11.1 or a product warranty claim.
However, the consumer is not entitled to assert both a statutory warranty claim and a product warranty claim simultaneously for the same defect. If a product warranty claim is successfully asserted, the Buyer may still assert their statutory warranty claim against the manufacturer regarding the replaced product or the repaired part.
In the case of a product warranty claim, the consumer may only request the repair or replacement of the defective product. Remedies such as monetary compensation, price reduction, or withdrawal are not possible since there is no contractual relationship between the manufacturer and the consumer; the contract is missing. The consumer bears the burden of proof for the defect when asserting a product warranty claim.
A product is considered to be defective if it does not meet the quality requirements applicable at the time of placing it on the market or if it does not possess the characteristics described by the manufacturer.
The consumer may assert their product warranty claim within two years from the date of placing the movable thing on the market by the manufacturer. After the expiration of this period, the consumer loses this entitlement. The consumer must notify the manufacturer of the defect without undue delay after discovering it. A defect reported within two months from the discovery shall be considered as reported without undue delay. The consumer shall be liable for any damage resulting from the delay in notification.
The consumer may assert their product warranty claim against the manufacturer or the distributor (Seller). Under the Civil Code, both the manufacturer and the distributor are considered to be manufacturers.
The manufacturer or distributor (Seller) is exempt from product warranty liability if they can prove that:

- they did not manufacture or distribute the product within the scope of their business activities, or
- the defect was not recognizable at the time of placing the product on the market

- according to the state of science and technology or resulted from the application of legal or mandatory regulatory requirements.


It is sufficient for the manufacturer or distributor (Seller) to prove one of these reasons for exemption.

11. Warranty

11. Warranty

The mandatory warranty for consumer goods is governed by Government Decree No. 151/2003 Z. z., which establishes detailed regulations on the mandatory warranty for specific durable consumer goods. The purpose of this decree is to ensure that new consumer goods sold under consumer contracts within the territory of the Slovak Republic, as listed in the annex to this decree, have a warranty.

The duration of the warranty for our motor products and sex toys is as follows:

- If the unit selling price is higher than €30 and lower than €300, a 1-year warranty is provided.
- If the unit selling price is higher than €300 and lower than €760, a 2-year warranty is provided.
- If the unit selling price is higher than €760, a 3-year warranty is provided. The warranty does not in any way affect the consumer's rights arising from liability for defects.
The starting date of the warranty is the same as the date of putting the product into operation, which coincides with the date of issuance of the invoice to the consumer. This invoice is also considered as the warranty certificate for the product.

The warranty does not apply if the defect occurred after the product was delivered to the consumer, for example:

- Improper installation (unless performed by the seller or their authorized representative, or if the improper installation can be attributed to an error in the user manual).
- Inappropriate use, disregard of instructions in the user manual, improper storage, mishandling, or damage.
- Natural disasters or damage caused by natural catastrophes.


If the defect falls within the scope of the warranty, the consumer has the following options:

- At the consumer's choice, they may request repair or replacement, except in cases where fulfilling the chosen warranty claim is impossible or would result in disproportionate additional costs for the seller compared to another available warranty claim, taking into account the value of the defect-free product, the gravity of the breach, and the detriment caused to the consumer.
- If the seller does not undertake repair or replacement within a reasonable time period that is in line with the consumer's interests or if the consumer is no longer interested in repair or replacement, the consumer may, at their choice, demand a proportionate reduction of the purchase price, have the defect repaired at the seller's expense or by another party, or withdraw from the contract. Withdrawal due to a minor defect is not possible.
- Repair or replacement must be carried out within a reasonable period, taking into account the characteristics of the product and the consumer's expected use, while safeguarding the consumer's interests. The seller must strive to complete the repair or replacement within 15 days.
- Repair exclusively refers to the installation of new parts into the product.


The time during which the consumer cannot use the product properly due to repair does not count towards the warranty period. The warranty period starts anew in the case of replacement (repair) of the product (part of the product) and in the event of a defect arising from the repair.

The costs associated with fulfilling the warranty obligations are borne by the seller.

However, the consumer does not have the right to assert warranty and withdrawal claims simultaneously for the same defect, or a warranty claim and rights arising from liability for defects. In addition to these limitations, the consumer is entitled to the rights stated in sections 11.1 and 11.2, independently of the rights arising from the warranty.

Enforcement of Liability for Defects and Warranty

The consumer may assert their claims for liability for defects or warranty for purchased products in person at the seller's address, via email, or by phone:

Name: Webshop Logisztika Kft.
Address: 1097 Budapest Ecseri út 14-16, HUNGARY

More information about returning the product and confirming the cancellation of the contract can be found here: 7. I changed my mind, can I exercise the right of withdrawal from the contract?

If the product indicated as defective does not have any defects, and no other defects are discovered during the examination, the seller is not obligated to fulfill warranty obligations, exchange the product, or refund the purchase price. However, in such cases, the consumer is still entitled to personally collect the product or request redelivery at their own expense. In the event of a dispute, the consumer also has the option to initiate proceedings through the out-of-court dispute resolution body operated by the respective regional (capital) chambers of commerce and industry.

12. Limitation of Liability

12. Limitation of Liability

Purchasing from the Online Store implies that the Buyer acknowledges and accepts the possibilities and limitations of the internet, particularly regarding technical performance and possible errors. The Seller is in no way responsible for the following, regardless of the cause:

- Non-receipt or random alteration of any data sent or received over the internet.
- Any operational failure in the internet network that prevents the smooth operation of the Online Store and the purchase process.
- Any malfunction in the communication lines of any purchasing device.
- Any letter sent by non-recommended or non-registered mail, regardless of whether it was in paper or electronic format, especially the loss of any data.
- Improper functioning of any software.
- Consequences of any program error, extraordinary event, or technical malfunction.

The Seller is not liable, on any grounds, for any direct or indirect damage resulting from connecting to the Online Store or viewing the Online Store.

The Buyer is responsible for any damages arising from providing personal data of another person or publishing such data in the Online Store. In such cases, the Seller will provide all necessary assistance to the competent authorities for the purpose of establishing the identity of the person committing the violation.

The publicly accessible communication channels forming part of the Online Store (such as writing product reviews) are used by each Buyer at their own risk. The Online Store is not automatically moderated, but if any notification or report regarding illegal or harmful content is received, or if such content comes to the Seller's attention in any other way, the Seller is entitled to temporarily or permanently remove any content or parts thereof without providing justification. In case of repeated or severe violations, the Seller is entitled to permanently exclude the respective Buyer from using the website, including deleting their registration.

13. Copyright

13. Copyright

All content on the Online Store's interface (text (articles, product descriptions, information, these Terms and Conditions, etc.), graphics, images, other information, and data) is protected by copyright without spatial or temporal limitations, and belongs to the Seller. It is strictly prohibited to use the content downloaded from the Online Store for purposes other than the purchase from the Online Store, including modification, copying, etc. In case of infringement of the Seller's copyright or other rights or violation of this agreement, the Seller will initiate legal proceedings against the infringing party. By using the Online Store, the Buyer acknowledges that copying or using the content of the Online Store for purposes other than those specified herein constitutes a violation (breach of these Terms and Conditions), even if it may not be protected by copyright. In the event of any such infringement, the Buyer agrees to pay the operator of the Online Store a penalty of at least HUF 50,000 without separate proof of damages.

The Seller reserves the right to initiate legal proceedings against any person who commits an infringement (or attempts to do so) through the use of the Online Store (including the purchase process). The Online Store cannot be held responsible for any infringement committed by a third party to the detriment of a user or Buyer.

In case of any infringement related to the use of the website or any harm suffered by the Seller, the Seller is entitled to immediately suspend the Buyer's registration, delete their personal and other data, and remove their registration, without prior notice. The data may still be processed for procedures related to the infringement or harm. The Seller is not obliged to notify the Buyer of these actions.

Internet references pointing to the Online Store may be freely placed. However, the Seller is entitled to request the termination of such references without providing any justification.

The display of the Online Store or any of its parts on another domain, for example, as a framed application within its own website, is only possible with prior written permission.

The website on which a link to the Online Store is placed must not create the impression that the Seller endorses or supports the services or products offered or sold on that website.

The linking website must not contain false information about the legal relationship between the Seller and the linking website or the Online Store. The Online Store takes action against any links that harm the reputation and interests of the Seller and the Online Store.

Certain services of the Online Store place unique identifiers, called cookies, on users' computers. Cookies are used solely to facilitate user authentication and are not used by the operator for any other purpose. Blocking the acceptance of cookies by users does not hinder the use of the Online Store's services.

14. Data Protection

14. Data Protection

Information regarding the handling of data in the Online Store can be found at the following link: https://www.lovesexshop.cz/ochrana_osobnich_udaju

15. Complaint Handling

15. Complaint Handling

The contact information for submitting complaints and communication is the same as the Customer Service address stated in point 1 of the Online Store.

The Customer can submit their complaint verbally or in writing to the Customer Service.

The Seller will promptly examine and remedy any verbal complaints. If the Customer does not agree with the handling of the complaint, the Seller will immediately record a minutes of the complaint and its position on the matter and provide a copy to the Customer. If an immediate investigation of the complaint is not possible, the Seller will promptly record a minutes of the complaint and provide a copy to the Customer, and otherwise follow the rules for written complaints.

In the case of a verbal complaint communicated by phone or other electronic means, the Seller will send a copy of the minutes to the Customer along with the substantive response.

In all other cases, the Seller will follow the rules for written complaints.

Complaints recorded by phone or other means of communication will be assigned a unique identifier by the Seller, which will facilitate the retrieval of the complaint in the future.

The Seller will respond to written complaints within 30 days. The act of sending a response by post represents the fulfillment of this obligation.

If the complaint is rejected, the Seller will inform the Customer of the reasons for the rejection.

15.1. Other Remedies

If a consumer dispute between the Seller and the Customer cannot be resolved through negotiations with the Seller, the Customer, who qualifies as a consumer, may turn to the relevant conciliation body according to their place of residence or stay, or to the Conciliation Body with territorial jurisdiction over the Seller's registered office. The following remedies are also available to the Customer:

a) Filing a complaint with the consumer protection authority

If the Customer detects a violation of their consumer rights, they have the right to file a complaint with the consumer protection authority competent for their place of residence. After considering the complaint, the authority decides whether to conduct consumer protection proceedings.

The list of regional authorities can be found at the following link: http://fogyasztovedelem.kormany.hu/teruleti

b) Alternative dispute resolution through the European Union's online dispute resolution platform:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

In the case of a consumer dispute related to an online sales contract, consumers have the option to electronically resolve their disputes, including cross-border disputes, through the online platform accessible via the above link by submitting an electronic complaint.

To do this, the consumer needs to register on the online platform available via the above link, complete a request form in full, and electronically submit it to the Conciliation Body through the platform. This allows consumers to easily enforce their rights regardless of distance.

c) Initiating proceedings with a conciliation body

Contact information for Conciliation Bodies can be found at: https://bekeltetes.hu/index.php/?id=testuletek?

If the Seller rejects the Customer's complaint, the Customer is entitled to turn to the Conciliation Body competent for their place of residence or stay: initiating proceedings with the Conciliation Body requires that the Customer attempt to resolve the dispute directly with the Seller.

The conciliation body is competent to settle consumer disputes out of court. Its task is to attempt to reach an agreement between the Seller and the Customer for the purpose of resolving the consumer dispute.

The consumer initiates proceedings with the conciliation body. The application must be submitted in writing to the chairman of the conciliation body. The Conciliation Body competent for the Seller's registered office:

Budapest Conciliation Body Headquarters:
1016 Budapest, Krisztina krt. 99. 3rd floor, room 310.
Mailing address: 1253 Budapest, Pf.: 10.
Email: bekelteto.testulet@bkik.hu
Fax: +36 (1) 488 2186
Phone: +36 (1) 488 2131

The Seller is obliged to cooperate in the proceedings of the conciliation body.

In the application of the rules concerning the conciliation body, consumers also include civil organizations, churches, housing associations, housing cooperatives, micro, small and medium-sized enterprises that purchase, order, receive, use, or make commercial communications, offers related to goods.

d) Initiating a legal proceeding

The Customer is entitled to enforce their claims arising from a consumer dispute in court through civil proceedings in accordance with Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

These Purchase Terms are effective from June 1, 2023.

Last modification: June 13, 2023.

Privacy Policy
Privacy Policy

Privacy Policy

Data Management Information

Webshop Logisztika Korlátolt Felelősségű Társaság (hereinafter referred to as "Data Controller") as the operator of the website www.lovesexshop.cz and the website accessible under the domain name (hereinafter referred to as the "Website") hereby publishes the rules, principles of data protection and data management, as well as the information on data processing for visitors to the Website and users of the services available on the Website (hereinafter collectively referred to as "Data Subjects").
In connection with the processing of data, the Data Controller hereby informs the Data Subjects about the personal data processed by it on the Website, the principles and practices followed in the processing of personal data, as well as the methods and possibilities for exercising the rights of the Data Subjects.
The Data Controller undertakes to ensure that all data processing related to its activities complies with the requirements set out in this policy and applicable laws.
The data protection guidelines related to the Data Controller's data processing activities are continuously available at the address https://www.lovesexshop.cz/ochrana_osobnich_udaju, and can also be downloaded by clicking on the .pdf icon above (top right).
If the Data Subject has any questions that are not clear based on this notice, please write to us at (mailto: adatvedelem@webshoplog.hu), and our colleague will answer your question.
We would like to draw the attention of data providers to the Data Controller that if they provide personal data of others, it is their obligation to obtain the consent of the data subject.
By using the Website, the Data Subject accepts the provisions of the Privacy Policy and consents to the data processing defined below.

1. Definitions

1. Definitions

a) "Data Controller" means any natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the data controller or the specific criteria for its nomination may be provided for by Union or Member State law;
b) "Personal data" means any information relating to an identified or identifiable natural person ("Data Subject" in this document: "loyal customer"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
c) "Data processing" means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
d) "Restriction of processing" means the marking of stored personal data with the aim of limiting their processing in the future;
e) "Profiling" means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements;
f) "Data processor" means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the data controller;
g) "Recipient" means a natural or legal person, public authority, agency or another body to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing;
h) "Consent of the Data Subject" means any freely given, specific, informed and unambiguous indication of the Data Subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;
i) "Personal data breach" means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed;

2. Data Controller´s information

2. Data Controller's information

Webshop Logisztika Korlátolt Felelősségű Társaság
Headquarters: 1097 Budapest, Ecseri út 14-16 HUNGARY
Company registration number: 01-09-953952
Name of the registering court: Fővárosi Törvényszék, as the Company Registry Court
Tax number: 23121076-2-43
Phone number: +420228880588 (Mon-Fri: 7:30-16:00h)
Email: hostmaster@lovesexshop.it (specific webshop)
Data processing identifier: 03327-0001
Data protection requests, deletions: adatvedelem@webshoplog.hu
Data management registration number: NAIH-60931/2012. Registration number for direct marketing data processing: NAIH-60932/2012.

3. Legal basis, purpose, and duration of data processing

3. Legal basis, purpose, and duration of data processing

Data Subjects can provide information and data about themselves on the Website in two ways:

- Explicitly provided or made available personal data during the use of the Website's services (see section 3.1).
- Information provided to the Data Controller in connection with the use of the Website, visiting the Website, and using its services (see section 3.2).
The legal basis for data processing is always determined in accordance with Article 6(1) of the European Parliament and Council (EU) Regulation 2016/679 (General Data Protection Regulation), which aims to protect individuals in relation to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC. The legal basis for each data processing case is indicated.
The Data Subject is entitled to partially or completely withdraw their consent to data processing or request the deletion of their data by submitting a written request to the Data Controller.

3.1. Special data

The Data Controller processes personal data belonging to the special categories of personal data referred to in Article 9 of the Website by operating an adult content webshop. Therefore, the range of available products constitutes special data after being ordered by the Data Subject. The Data Controller only processes such personal data with the explicit consent of the Data Subject and for the purposes specified in this notice.

3.2. Processed personal data

 

More about Árukereső: In order to provide the best possible service, the Data Controller operates a quality assurance system based on independent customer feedback. To achieve this, the Data Controller utilizes the services of www.arukereso.hu, which operates the "Trusted Store" rating system, and after purchases made on the website, customers are invited to participate in an independent evaluation. For this purpose, the email address of the Data Subject, as well as the name of the purchased product, are transmitted to arukereso.hu, and the evaluation of the website is carried out using a questionnaire sent by arukereso.hu on behalf of the Data Controller. Customer reviews provide an authentic picture of the quality of the stores, considering that the "Trusted Store" title can only be obtained based on the opinions of actual users who have made purchases from online stores.

By placing an order, the Data Subject agrees to the transfer of data for this purpose.

The personal data provided in this way are not used by Online Comparison Shopping Ltd. (www.arukereso.hu) for its own purposes, but only for the purposes specified here, and cannot be used for its own purposes.

Scope of transferred data: Email address of the Data Subject, name of the purchased product.

During the orders placed on the Árukereső.hu platform, your personal data, such as name, email address, phone number, and delivery and billing information, are recorded. The Data Controller's information: DATACONTROLLER. The data processing is carried out in accordance with the General Data Protection Regulation (GDPR) of the European Union. The legal basis for data processing is the fulfillment of contractual obligations and compliance with legal obligations related to invoicing (Article 6(1)(b) and (c) of the GDPR). The collected data are kept for the general statute of limitations period, which is 5 years, while invoicing data (name, address) are kept for 8 years by the Data Controller. The data can be deleted in accordance with Article 17(1)(a) of the GDPR if their processing is no longer necessary. You can request the deletion of your data by contacting us using the provided contact information.

The Data Controller does not use or utilize the personal data specified in sections 3.1-3.2 for purposes other than those defined here. The disclosure of personal data to third parties or authorities is only possible with the prior express consent of the Data Subject, unless required otherwise by law.

In cases where the provided data are intended to be used for a purpose other than the original data collection purpose, the Data Subject will be informed about it and their prior express consent will be obtained, or they will be given the opportunity to prohibit the use.

For data processing not listed in this notice, information will be provided at the time of data collection.

The Data Controller processes personal data for the duration of the data processing purpose, primarily during the existence of the legal relationship with the respective Data Subject (after which the data provided by the Data Subject will be deleted), or until the Data Subject requests the deletion of their data or withdraws their consent.

3.4. Data collected in connection with the use of the website (other purposes of data processing)

3.4.1. Technical data, website visit data

During the analysis of log files, the Data Controller does not link the data to any other information and does not aim to identify the Data Subject.

The IP address is a numerical identifier that uniquely identifies the user's computer accessing the Internet. IP addresses can be used to geographically locate the visitor using a specific computer. The addresses of visited pages, as well as the date and time data, are not suitable for identifying the Data Subject on their own, but when combined with other data (e.g., provided during registration), they can be used to draw conclusions about the Data Subject.

Scope of processed data: Date, time, IP address of the Data Subject's computer, and the address of the visited page, data regarding the visitor's age.

Purpose of data processing: The Data Controller's system automatically records the IP address of the Data Subject's computer, the start time of the visit, and, in some cases, depending on the computer's settings, the type of browser and operating system. The recorded data cannot be associated with other personal data. The data processing serves only statistical purposes.

The purpose of data processing is to monitor the operation of the service, provide personalized service, and prevent abuses.

Data processing period: 30 days from the visit to the website. The website uses the AdForm RTB solution.

3.4.2. Management of cookies

In order to provide personalized service, the Data Controller places a small data package, called a cookie, on the Data Subject's computer and reads it during subsequent visits. If the browser sends back a previously saved cookie, the service provider has the possibility to associate the Data Subject's current visit with previous ones, but only in relation to their own content. Cookies typical of online stores are so-called "password-protected session" cookies, and security cookies.

Temporary (session) cookies:
Purpose of data processing: These cookies serve to make the website operate more efficiently and securely, so they are essential for certain functions or applications of the website to work properly.

Data processing period: During the visit to the website, it is automatically deleted afterwards.

Persistent cookies:
Purpose of data processing: The Data Controller also uses persistent cookies to improve the user experience (e.g., provide optimized navigation). These cookies are stored in the browser's cookie file for a longer period. The duration depends on the settings applied by the Data Subject in their internet browser.

Data processing period: These cookies are stored in the browser's cookie file for a longer period. The duration is 1-5 days.

Cookies used for the shopping cart, Security cookies, Customer satisfaction measurement cookies: NPS_3500f360_last_seen, NPS_3500f360_surveyed, Barion Pixel Full Version (The Barion Pixel is a JavaScript-based tracking code placed on the Merchant's website (similar to Google Analytics and Facebook Pixel) that tracks the activity of website visitors. The Barion Pixel placed on the website collects data about visitors, such as which products they viewed, clicked on, searched for, added to the cart, and purchased. The data is transmitted to Barion's servers and is not collected, stored, or processed by Webshop Logisztika Kft. The purpose of Barion's data collection is fraud prevention and marketing purposes.

Scope of processed data: No personal data is collected.

Data Subjects: All visitors to the website.

Purpose of data processing: Distinguishing Data Subjects from each other, identifying the current session of Data Subjects, storing the data provided during the session, preventing data loss, managing the shopping cart (VirtueMart), providing proper navigation.

Data processing period: The data processing period for session cookies is until the end of the visit to the website, while in other cases, it is a maximum of 30 days. Regarding the age-related question, it is 2 calendar days.

Deleting cookies: The Data Subject has the right to delete cookies from their own computer or disable their use in their browser. Usually, the management of cookies is possible under the Tools/Settings menu of browsers, under the Privacy/History/Custom Settings menu, using the terms cookie, süti, or tracking.

The website may contain information, particularly advertisements, from third parties or advertising providers unrelated to the Data Controller. These third parties may place cookies or use similar technologies on the Data Subject's computer to collect data in order to send targeted advertising messages related to their own services. In such cases, the data processing is subject to the data protection regulations defined by these third parties, and the Data Controller assumes no responsibility for such data processing.

3.4.3. Data processing by external service providers

The HTML code of the website contains links to external servers independent of the Data Controller. The servers of external service providers are in direct contact with the Data Subject's computer. We would like to draw the attention of our visitors to the fact that due to the direct connection from these service providers' servers and direct communication with the Data Subject's browser, these service providers are able to collect user data.

Personalized content may be served to the Data Subject by the servers of external service providers.

Detailed information about the data processing by external service providers can be provided by the following data controllers.

When visiting the website, the Data Subject's computer downloads the gif image containing the shopmania.hu logo from the shopmania.hu server, which can collect data from the Data Subject's computer as described above.

External service providers use cookies to personalize the service. If the Data Subject does not wish to accept these cookies, they can visit the Google Ad Settings Manager and follow the instructions there. After that, personalized offers from the Data Controller will not be displayed to them.

Scope of processed data: Purchase value (if the Data Subject made a purchase), fact and time of visiting a specific subpage.

Data processing period: Until the next purchase. Goolge Analytics, Google Adwords.

Cookies: _ga, _gat, _gid.

3.4.4. Cookies placed by Optimonk

The OptiMonk application is a customizable exit popup overlay system that allows the Data Controller to offer discounts to customers if they provide their name and email address. If the Data Subject intends to leave the website, the service detects it and a popup window appears with an instant win wheel offering a prize.

Placed cookies: Optimonk exit popup optiMonkClient, optiMonkSession.

Local storage: OptiMonkVisitorAttributes. Session storage: OptiMonkVisitorCart.

Scope of processed data: Fact and time of visiting a specific subpage.

Data processing period: 2 years.

 

3.4.5. BIP SMS
Electronic messaging service: BIP SMS

Bip Communications Kft. (1134 Budapest, Bulcsú utca 23.) meets the requirements of the GDPR.

The data protection rules for the use of BIP SMS can be read at the following links:

https://sms.bipkampany.hu/hu/contents/antispam_policy

https://sms.bipkampany.hu/hu/contents/termsofservice

Service provider:

Bip Communications Kft.
1134 Budapest, Bulcsú utca 23.
Electronic contact: info@bipkampany.hu

4. Data Processing

4. Data Processing

Based on Article 28 of the GDPR, the Data Controller entrusts the following organizations with the processing of personal data:

Webshop Marketing Kft.
Address: 4028 Debrecen, Kassai út 129, 3rd floor 301-308.
Phone: [06-1-234-5012]
Email: info@optimonk.hu
Website: www.optimonk.hu
Activity: Provision of Optimonk services

MediaCenter Hungary Kft.
Address: 6000 Kecskemét, Sosztakovics u. 3, 2nd floor/6.
Mailing address: 6001 Kecskemét, Pf. 588.
Phone: 76/575-023
Fax: 76/575-024
Website: www.mediacenter.hu
Activity: Domain and email services

Websupport Magyarország Kft.
Address: 1132 Budapest, Victor Hugo utca 18-22.
Email: support@websupport.hu
Website: www.websupport.hu
Activity: Domain and email services

Online Comparison Shopping Kft.
Address: 1074 Budapest, Rákóczi út 70-72.
Tax number: 24868291-2-42
Company registration number: 01-09-186759
Email: info@arukereso.hu
Website: www.arukereso.hu
Activity: Operator of the Trusted Store program, sending questionnaires to customers, processing feedback, rating of the Data Controller and the website based on customer feedback, purchasing through the shopping cart program.
Personal data collected: name, email address, phone number, shipping and billing information.

GLS General Logistics Systems Hungary Csomag-Logisztikai Kft.
Address: 2351 Alsónémedi, Európa u. 2.
Email: info@gls-hungary.com
Website: www.gls-group.eu
Activity: Courier service, home delivery of orders, package collection, package returns.

Express One Hungary Kft.
Address: 1239 Budapest, Európa utca 12.
Email: ugyfelszolgalat@expressone.hu
Activity: Courier service, home delivery of orders, package collection, package returns.

Packeta Hungary Kft.
Address: 1044 Budapest, Ezred utca 2. B2/11.
Email: info@packeta.hu
Activity: Courier service, home delivery of orders, package collection, package returns.

 

Bip Communications Kft. (SMS sending system)

Headquarters: 1134 Budapest, Bulcsú utca 23.
Email address: info@bipkampany.hu
Web: https://sms.bipkampany.hu/hu/contents/antispam_policy
Activity: SMS sending system


REISSWOLF Budapest Adat- és Dokumentumkezelő Kft.
Address: 1097 Budapest, Illatos út 6.
Phone: +36-1-219-5670
Website: www.reisswolf.hu
Email: info@reisswolf.hu
Activity: Confidential document and data carrier destruction, provision of closed-system security services.

UNAS Online Kft.
Address: 9400 Sopron, Kőszegi út 14.
Email: unas@unas.hu
Activity: Provider of online store systems, hosting provider.

Rocket Science Group (Mailchimp and Mandrillapp email delivery system)
Address: 512 Means Street Northwest 404, Atlanta, GA 30318, United States
Email: legal@mailchimp.com
Activity: Newsletter delivery and marketing software.

TradeTracker Hungary Kft.
Address: 1062 Budapest, Aradi u. 16, II/2.
Phone: +36 1 487 5312
Email: financial.hu@tradetracker.com
Activity: Marketing software.

Lead Media s.r.o. (Dognet)
Address: 811 05 Pozsony, Karpatská 6, Slovakia
Phone: +421 948 483 365
Email: info@edognet.hu
Activity: Marketing software.

OTP Mobil Kft.
Address: 1093 Budapest, Közraktár u. 30-32.
Email: info@otpmobil.com
Activity: Online card acceptance system. For more details and the scope of processed data, please visit the following link: https://simplepay.hu/adatkezelesi-tajekoztatok/

LANDAX Bt.
Address: 3300 Eger, Breznai Imre u. 1.
Email: info@tharanisugyvitel.hu
Activity: Invoicing, processing courier data, tax authority reporting.

Tharanis Ügyvitel Kft.
Address: 1124 Budapest, Németvölgyi út 41-45. A. ép. 3. em. 1. ajtó
Email: info@tharanisugyvitel.hu
Activity: Invoicing, processing courier data, tax authority reporting.

Barion Payment Zrt.
Address: 1117 Budapest, Irinyi József utca 4-20, 2nd floor.
Email: info@barion.hu
Activity: Online card acceptance system.

OneSignal Ltd.
Address: 2850 S Delaware St Suite 201, San Mateo, CA 94403.
Email: info@onesignal.com
Activity: Push message delivery.

Legal Labs Kft.
Address: 1054 Budapest, Honvéd utca 8, 1st floor 2.
Email: hello@payee.tech
Activity: First and last name, address, email address, phone number, amount of debt, legal basis for the debt, date of contract formation.

The Data Controller reserves the right to involve additional data processors in the future, and the Data Subjects will be informed of this by modifying this Data Processing Information.